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Trouble signing up or verifying my account

Common blockers during sign-up and identity verification, and how to resolve them.

Written by xDitto

If you're having trouble signing up or verifying your account, try the following:

  • Verification email not arriving: check your spam/promotions folder, and confirm you entered your email correctly. Resend the verification email from the sign-up screen if a few minutes have passed.

  • Verification link expired: request a new link — links expire after a period for security.

  • Stuck partway through sign-up: refresh the page and log back in; your progress up to the last completed step is saved.

Still stuck? Contact support and we'll get you unblocked.

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