If your clone has gone quiet, work through these checks in order:
Check your clone's status in the dashboard — it should show as active. If it's paused or deploying, wait a moment and refresh.
Check the channel it's supposed to respond on. If it's not responding in a specific app (Slack, WhatsApp, email), confirm that integration still shows as connected — see An integration won't connect or keeps disconnecting.
Check your guardrails. If the topic falls outside what you've allowed your clone to handle, it will stay silent and escalate to you instead of responding — this is expected behavior, not a bug. See Setting guardrails and boundaries.
Refresh and re-check. Occasionally a session just needs a refresh.
Still stuck after these steps? Contact support with the channel and approximate time so we can look into it.