If voice or video mode isn't working in your dashboard, check the following:
Browser permissions: make sure your browser has microphone/camera access allowed for the xDitto dashboard — check the permissions icon in your address bar.
Correct device selected: if you have multiple mics or cameras, confirm the right one is selected in your browser or system settings.
Browser support: use an up-to-date version of a modern browser (Chrome, Edge, Safari, or Firefox).
Network: voice and video need a stable connection — try switching networks if audio is choppy or video won't load.
If it still won't connect after checking all of the above, refresh the page and try again — if the problem persists, contact support.